Is there an age restriction?

There is no age restriction. The show is for the whole family.

What is included in each ticket category?

Your ticket includes admission and access to watch the show from the corresponding area. Drinks and snacks are sold separately at the bars in the foyer.

Do children need a ticket?

Yes. Every attendee, including children of all ages, must have their own full-price ticket for the selected category.

Where can I buy a ticket?

Tickets will be available online at Vivere.al. Select your preferred category and follow the payment steps to complete your order.

How will I receive my ticket?

Once your purchase is confirmed, your ticket is sent to the email address entered at checkout. Please also check your Spam/Junk folder.

Do I need to print my ticket?

No. You can show your ticket and its QR code on your phone. Make sure the code is clear and readable.

What should I do if I have not received my ticket by email?

Check your Spam/Junk folder and the email address used for the purchase. If your ticket is still missing, contact Vivere with your first name, surname, email address and order reference, if available.

Can I enter with a photo or screenshot of my ticket?

Yes, provided the QR code is valid, complete and readable, and the ticket has not already been used. Save your ticket on your phone so it is ready at the entrance.

Can the same ticket be used by more than one person?

No. Each ticket can be scanned only once and admits the first person who uses it. Once scanned, the same ticket cannot admit anyone else.

Can I change my ticket category after purchasing?

To request a category change, contact Vivere with your order reference. Requests are checked against availability and the event conditions.

Can I give my ticket to someone else?

Yes. If you or the person you bought the ticket for cannot attend, you may give it to someone else without changing the ticket details. No name change is required. The other person may enter with the valid, unused ticket.

What happens if the event is postponed or cancelled?

Official updates and next steps will be shared through the event's and Vivere's official channels. The notice will explain ticket validity and the applicable procedure for any refund requests, in accordance with Vivere's Terms and Conditions and the event conditions.

What is not allowed inside?

Outside food and drinks are not permitted. Security checks and ticket verification will take place at the entrance. Drinks and snacks are available for purchase at the bars in the foyer of the Palace of Congresses.

Who can I contact if I need help on the day of the event?

For help with your ticket or entry, speak to the entrance staff. Have your QR code ticket and order reference ready.

What should I do if my ticket is lost, stolen or used without my permission?

Notify the entrance staff immediately. Security will investigate on site with the person who entered and the person claiming to be the purchaser, checking the purchase details and relevant information. If misuse is confirmed, the person who used the ticket without authorisation will be escorted out and removed from the event.

Are photos and videos allowed during the show?

Yes, but only for personal use.

Why must my purchase details be accurate?

Your first name, surname, email address, telephone number, location and other requested details must be accurate. Vivere uses them to verify the purchaser and order if a ticket is lost, stolen or misused. Do not publish your QR code; share it only with the person you authorise to use the ticket.

Are fees included in the ticket price?

Displayed ticket prices include Vivere's commission. Pago's fee is not included and is added at checkout before payment is completed.

Shënim: Pyetja 14 mbetet për konfirmim nga organizatori përpara publikimit në Vivere.al.